Return & Exchange
Currently, we do not allow returns and refunds, please select and buy your items with caution.
Please contact us at firstname.lastname@example.org if you wish to exchange your item.
To be eligible for an exchange, you have to notify us within 7 calendar days, and the item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can only choose to exchange your item if it falls under the following categories;
- Damaged upon receipt
- Incorrect/Wrong item¹ delivered
- Item with bad expiry dates
To complete your exchange, please send an email to email@example.com with your order details and photo attachments of the defected item as proof.
¹Incorrect/Wrong Item: Does not refer to packaging changes. In the event a product has changed packaging we reserve all rights to provide Customer with whichever product the supplier has given us with accordance to barcode.
Venus Beauty E-Shop shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event Venus Beauty E-shop declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.