Customer Service Officer / Receptionist


  • Handle customer service hotline and provide first level of support
  • Handling telephone calls, screening and directing calls
  • Provide quality customer service to customers over phone or email
  • Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
  • Resolve customer queries efficiently and escalate problems/issues promptly
  • Other ad-hoc duties as assigned


  • Minimum GCE ‘N’/‘O’ Level
  • 1 to 2 year(s) relevant experience in customer service or retail
  • Strong analytical, good problem solving and decision making abilities.
  • Proficient in MS Office (Excel & Word)
  • Ability to work independently with minimum supervision
  • Customer-oriented with good interpersonal and communication skill