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Return & Exchange Policy

Return & Exchange

Currently, we do not allow returns and refunds, please select and buy your items with caution.
Please contact us at 9734 1361 if you wish to exchange your item.

To be eligible for an exchange, you have to notify us within 7 calendar days, and the item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can only choose to exchange your item if it falls under the following categories;

  1. Damaged upon receipt
  2. Incorrect/Wrong item delivered
  3. Item with bad expiry dates

To complete your exchange, please send an email to sales@venusbeauty.com.sg with your order details and photo attachments of the defected item as proof.