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FAQ

1. How do I place an order?

a. Browse/search for an item in our e-shop, click on the item that you want. Key in the quantity that you want to purchase and add to cart. Key in discount codes if you have any and click proceed to checkout.
b. Login/Register your account and key in your billing information and shipping information. Select your preferred shipping method and payment method, key in your payment details. Review your order and proceed with payment.
c. Once done, you will receive a payment confirmation email.



2. How do I create an account?

Click on “REGISTER” at the top right hand corner, key in the required details and click “Submit”.



3. Can I still change my address, or cancel order after the order is processing?

As your order will be processed immediately, you will not be able to make any changes to your order once you have confirmed payment.



4. What is Vpoint and how is it used?  

Customers can earn Vpoint by purchasing amount of more than $10. For every $10 spent, you earn 2 Vpoints

Customers are able to utilize the Vpoints on the next purchase with a minimum purchase amount of $20(without GST). 

 How to Use:

Lookout for this section in your shopping cart. Enter the no. of points that you want to redeem. 


 
5. Can I return/exchange/refund my order?

No, goods sold are not refundable. Please choose and buy your items with caution. We do, however, allow exchanges if your item is substandard. To be eligible for an exchange, please check our exchange policy here. In this case, please send an email to sales@venusbeauty.com.sg with your order details and photo attachments as proof.